Experience Designer

Experience Designer

Are you an Experience Designer looking for a new challenge? Are you looking for an opportunity to grow in visual design, interaction design, customer research and influence product strategy? Do you want to transform an industry centered around how people find and finance cars? Then Capital One may just be the right place for you.

At Capital One, we think big and do big things. Today we are a high-tech company, an innovation laboratory, and a nationally recognized brand that reaches tens of millions of consumers. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration, and delivers great consumer experiences. It's audacious work at a massive scale. As a team, we come to work every day looking to build digital experiences that are authentic and bold.

As a designer, you are:

• Action Oriented. You don't wait for someone to tell you what to do, you are constantly pushing a vision and a point of view through your designs. You love expressing your design ideas in a variety of formats, at any stage of development, as quickly as possible.

• A Strategic Problem-Solver. You're comfortable in ambiguity and passionate about finding clarity. You consider multiple perspectives, objectives, and needs to arrive at the ideal solution. You're business savvy while keeping your users' needs at the forefront of your designs.

• Customer Obsessed. You are genuinely interested in designing beautiful experiences that impact people's lives. You make it your business to know as much as you can about the people you are designing for and make design decisions based on their needs.

• Collaborative. You're a proactive team player who puts the interest of the team above your own. You will collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts.

• A Storyteller. You're able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You're able to present research findings and design concepts to designers and product partners.

• Detail Oriented. You're proud that your production files are always pixel perfect and you've thought through every permutation of your designs, making the development process smooth sailing.

• A Master Craftsperson. You push tools like Sketch, InVision, Figma, and Adobe Suite to their extreme. You efficiently use your skill sets to develop new designs within existing visual systems and design languages and you are at the forefront of defining new design patterns.

• A Successful Juggler. You don't get overwhelmed or flustered easily. You're able to keep track of multiple projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team. You know that projects can adjust at the drop of a hat, you are adaptable and welcome change.

• A Lifelong Learner. You have a hunger to learn about design and different ways of creating great customer experiences.

What you'll bring:

• A portfolio which demonstrates strong understanding of User Experience Design including (but not limited to): user flows, information architecture, journey mapping, and translating customer research, analytics, and insights into wireframes and high-fidelity designs.

• Experience practicing human-centered design and UX practices, using a range of methodologies including (but not limited to): design research, service blueprinting, collaborative work session design and facilitation, ideation, rapid prototyping, and frameworking to strategically define ideal experiences.

• Experience creating prototypes that showcase multiple design concepts quickly, with an acute understanding of what customer and business problems they solve.

• Proficiency with current design and collaboration tools (Figma, Sketch, Invision, etc) and a strong desire to always learn more about them.

• Ability to scope requests, develop and communicate a level of effort, plan work in a team environment, adjust quickly to changes or new information, and escalate when necessary.

• Experience working with established brand guidelines, style guides, and code-based design systems.

• Knowledge of html, css, and javascript capabilities with the ability to work closely with engineers to implement designs.

• Experience delivering responsive designs across and tailored to large monitors, tablets, phones and other device types.

• Constantly bring a diverse group of stakeholders along the design journey. In this role, you'll use visual and verbal storytelling to share your discoveries, gather and integrate feedback, influence, and create energy for an idea or an initiative.

• Ability to work from low fidelity to high fidelity.

• Ability to work collaboratively within cross-disciplinary teams, as well as ability to work independently.

• Understanding of an agile/scrum development process.

Basic Qualifications

• Bachelor's Degree

• At least 5 years of User Experience Design

Preferred Qualifications

• Master's degree in a design related field

• Experience with conducting user experience research

• Experience working with a code based design system (front-end development experience is a plus)

• At least 5 years of experience with user experience design

• At least 2 years of experience with Design Thinking, Lean UX, or user centered design methodologies

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.