Job Title

Job Description Summary

Job Description

Responsible for driving a proactive strategy to expand our relationship with clients, including but not limited to:

• In coordination with the account planning process, develop an overall vision to increase client value and C&W service delivery and revenue growth across service lines, which could include: Facilities Management, Project Development, Transaction Management, Portfolio Administration, EH&S, Sustainability, Supply Chain and/or Workplace/Consulting.
• Create a robust relationship map and strategy; proactively connect with clients and gain a thorough understanding of overall business goals and strategies in order to ensure client satisfaction and identify opportunities to partner further.
• Provide thought leadership and proactively seek out innovation and efficiency opportunities across the enterprise; evaluate opportunities to embed into accounts in order to improve operational metrics.
• Partner with Quality team in order to evaluate growth opportunities and changes required to improve likelihood of contract renewals.
• Infuse a culture of client excellence and growth into the account leadership teams; provide access to the latest innovation and ideas and create environment that fosters identification and resolution/execution against new opportunities and potential risks.
• Lead multi-disciplinary teams preparing responses to RFPs and presentations for clients within respective territory.

Set and measure operational and financial goals for client accounts within respective territory;

• Ensure the implementation and superior delivery of all contracted deliverables, including measurable value-add, innovation, continuous improvement and overall client satisfaction.
• Coordinate and participate in regular performance reviews between clients and C&W, as outlined in the contract or required, enhancing client relationship, improvement opportunities and managing suitable action plans.
• Develop and maintain strong relationships with clients, vendors and partners
• Responsible for P&L on all regional accounts, including budget and forecast development, monthly business reviews and achievement of EBIDTA targets.
• Instill a strategic, data driven approach with all account team members on behalf of client.
• Ensure that fixed compensation services under client contracts are realized and variable compensation opportunities are maximized to improve business unit and company profitability
• Oversee risk mitigation and dispute resolution for client and C&W

KEY COMPETENCIES

• Leadership
• Customer Relationship Management
• Communication (oral and written)
• Matrix Organization / Business Partner Skills
• Financial Management
• Presentation Skills
• Business Acumen

EDUCATION

• Bachelor's degree required
• Master's degree or MBA preferred

IMPORTANT EXPERIENCE

• 15+ years' experience, 10 years of experience in occupier services or outsourcing services preferred
• Competency in one or more of the core service lines
• Financial analysis and computer literacy with knowledge of applicable software packages
• Experience in resource allocation and implementation
• Superior relationship building and management skills along with solid interpersonal skills