Technical Resource Assistant

• Provide support to safety officer during safety rounding, construction assessments and physical environment meetings.
• Utilizing the CMMS, ATG and Building Automation System data; develop specialized management reports that support departmental KRAs.
• Coordinate with internal and external customers to accomplish activities such as printing and/or graphic services, software, systems maintenance, and repairs along with ordering departmental supplies.  Coordinate events/meetings, secure space, prepare memos and/or notifies participants, arranges for equipment, room set-up, food requirements, etc.  Initiate follow-up for calls, correspondence, etc. received by the supervisor.
• Maintains associate training records, responsible for collecting, organizing, and updating regulatory documentation for the facilities department.  Maintains active list of vendor provided services and contact information for normal, after-hour and emergency contact.
• Responds to patient complaints, resolves problems, or directs associate/patient to appropriate Advocate resource.
• Assist Safety Officer with safety inspections and physical environment issues. Attend PE Committee meetings and provide administrative support producing meeting minutes in a timely manner. Assist safety manager with the development of reports and regulatory paperwork.
• Participation in various modes of job training and/or supplemental classes to enhance existing abilities and acquire new skills.
• Assists supervisor with presentations and classes for new employee and outside contractors as needed.  Provides training to staff, concerning computer operations and development of presentations.  Assists supervisor with data analysis and provides recommendations, concerning unusual trends and training needs.  Assists facility and department with accomplishment of CQI and OI goals.

License/Registration/Certification:  

• None

Education: 

• Advanced Training Beyond HS; High School education and completion of formal computer training programs in word processing, spreadsheet, and data base management.

Experience: 

• 5 years of Administrative Support including experience in computer operations.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Basic skills to provide technical/supervisory support.
• Experienced at performing computer operations using spreadsheet, database, and word processing.

PHYSICAL REQUIREMENTS AND WORKING CONDITIONS