Summary
Hexagon’s Manufacturing Intelligence division is seeking a Service Engineer for our Chicago, IL or Irving, TX locations.
At Hexagon, we strive to help industrial manufacturers develop the disruptive technologies of today and the life-changing products of tomorrow. Our strength comes from our global footprint and enormous portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.
The Application Engineer (Cabinet Vision) works closely with the Support & Service Manager – Americas (Application Engineering Supervisor) to meet customer needs. Provide comprehensive, professional application & support services to CABINET VISION’s existing customers and resellers. Responsible for the implementation of the various training, integration, and customization functions made available to CABINET VISION end-users in a timely and professional manner.
Job Responsibilities
• Provides Online and/or Onsite training services to customers
• Provides Online and/or Onsite Machine integration services to customers
• Provide Technical Support services when required
• Performs post processor modifications when required
• When needed, provides customer introduction and follow-up calls
• Assists customers by facilitating the creation and modification or creating and modifying custom reports, UCS and catalogues/libraries
• Maintain proper notes on customer interactions
• Obtains and shares customer feedback so products and services can be improved
• Escalate serious complaints or critical issues to next level when resolution cannot be attained
• Identify critical issues and escalate them to Applications Engineering Supervisor, along with possible suggestions for improvement, wherever possible
• Maintain polite, helpful, courteous, and professional manner always
• Performs other related duties as assigned
Qualifications
• High School Diploma or GED required
• 7+ years of related experience
• Previous experience in a software support or service role preferred
• Advanced technical and software skills with the product lines supported required
• Proficient with MS Office
• Skills – Certifications: JavaScript, T-SQL, AWS, Microsoft Azure preferred, not required.
• Ability to learn how to effectively use various software packages.
• Strong Customer Service Skills
• Excellent oral and written communication skills
• Excellent analytical, detail oriented, and reasoning skills
• Ability to effectively prioritize work activities.
• Ability to self-manage and motivate
• Works independently as well as in a team environment
Physical Demands
Employee must be able to perform each essential job function satisfactorily and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform essential job functions, absent undue hardship.
- Frequently in a stationary position for long periods of time; occasional bending/kneeling
- Manual dexterity required for keyboard use, operating office equipment, grasping objects
- Regularly move around the office and occasionally customer shops
- Occasionally lift and/or move up to 20 pounds
- Specific vision abilities required include close vision, depth perception and adjust focus
- Frequently communicates with other employees and customers
Work Environment
Employee will encounter work environment characteristics described below while performing the essential job functions and, if requested, reasonable accommodations may be made to enable employee with disabilities to perform the essential job functions, absent undue hardship. Remote workers’ home office will adhere the below characteristics to the best of their ability.
- Primarily an office setting, with occasional visits to the customer shops
- Office is clean, orderly, properly lighted, and ventilated
- Office noise levels are considered low to moderate
- Customer shop noise levels are considered moderate
- If required, PPE will be provided
- Ability to travel up to 20%
At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.
We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!
Benefits:
Exceptional Medical, Dental, Vision insurances
Health Savings Accounts with employer contribution (HSA)
Flexible Spending Accounts (FSA)
401k Plan with generous employer match
Generous Paid Time Off (PTO)
Employee Assistance Program
Paid Parental Leave
Tuition Reimbursement