.... Then make sure you're showing them YOU care....When you show your employees you care, they pay you back by: - caring about helping you and your organization succeed- wanting to go the extra mile- giving great service (i.e. caring about their customers)- wanting to make the greatest contribution they can- telling their friends about what a great place they work atHere’s what Marcus Buckingham, former co-lead of the Gall...

Obviously, keeping employee morale up is both critical and challenging during difficult times. Companies who do a great job at this (like Southwest Airlines) do certain things that other companies don't. Based on years of research on companies who do a good job--and those who don't--here are 6 guiding principles I've found useful.“High morale doesn’t come from goodies, gimmicks, or gala events” – Excellent benefits, “morale...

Last week I was reminded of a simple practice we can all engage in that can make a HUGE difference in our ability to influence whether those we work with:- Have high morale.- Are easy to work.- Want to help us.- Treat others well.- Want to work well with their teammates.- Think about others, rather than just their own well-being.Whether you are a supervisor or an individual contributor in your company, you can engage in thi...

I just read about a recent study on trust and selling, conducted by Huthwaite Inc, that has huge ramifications for managers and business leaders.Their research revealed that the most successful salespeople were the ones people experienced as most trustworthy. While not surprising, if you dig deeper into their findings and then ask: “What are the implications for a manager or business leader”...that’s when things get interes...

Reprinted from Insights, Fall 2006 Research by Hewitt Associates revealed that companies who invested the most time and resources in onboarding, enjoyed the highest levels of employee engagement.* Both research and common sense tell us it’s wise to invest in preparing employees to be successful at their jobs. If you want your new hires to become productive as quickly as possible, why wouldn’t you do what it took to m...

Originally published in Insights: The Journal of the Northeast HR Association Although most business owners and CEOs say they realize the critical role attracting and retaining high quality employees plays in their company’s success, a recent survey by Kepner-Tregoe of Princeton, New Jersey, seems to demonstrate what many employees experience firsthand - many don’t “walk the talk.” In their survey of 1,290 employees, Kepn...

Reprinted from Employment Times, April 30, 2007 Do you know what you’re doing right, when it comes to your – and your company’s – ability to create a high morale, high performance workplace? Do you know what you’re doing wrong? Have you asked lately? Just recently, the importance of getting feedback from employees was once again impressed upon. I was interviewing a group of engineers who represent the kind of employ...

Originally published on ERExchange.com In The True Power of a Magnetic Employer Brand, we explored the importance of building a Magnetic Employer Brand™. When you make the effort to create a Magnetic Employer Brand™, you save yourself the work of trying to convince employees of choice that you are an employer of choice. With a Magnetic Employer Brand™, your reputation acts like a huge talent magnet, drawing the best, m...

Originally published in ERExchange.com In the first part of this series, we discussed five principles and practices involved in building a compelling employer brand: Put Together a Team That Understands, Influences, and Experiences All Facets of Employer Branding and Your Employer Brand Involve Employees In Every Facet of the Process Become an Expert on Your Target Market Find Out If You Deliver Wh...

Reprinted from ERExchange.com April 13, 2004 In the first part of this series, we explored five essential components of effective employer branding: Putting Together a Team That Understands, Influences, and Experiences All Facets of Employer Branding and Your Employer Brand Involving Employees In Every Facet of the Process Becoming an Expert on Your Target Market Finding Out If You Deliver What Empl...