Please contact your Administrator to change your authorization settings.
Job Title
GOS Technology Solutions ManagerJob Description Summary
C&W's Global Technology & Data Solutions organization, a team of dedicated IT consultants, project managers and business analysts that support our client technology solutions through best-in-class software systems utilizing a service delivery model to deliver value within a clear, consistent and measurable framework. Additionally, we provide assessment, technology roadmap, transition and integration services as well as a continuous improvement-based support model to ensure an ongoing technology investment for the duration of our client relationships.In support of Global Occupier Services, our team provides business development support including solution definition, pricing, technology demonstration and delivery for Strategy and Portfolio Administration Services, Transaction & Project Management Transaction, Facilities (IFM), Space & Occupancy, and Financial Management.
This is a full-time position and can be located anywhere in the United States with the ability to work from home, office or hoteling space as required. Travel is required.
Job Description
The role of TDS Technology Solutions Manager includes the following key responsibilities:
Solution Development for Clients utilizing existing Client infrastructure and software as well as the application of new software technologies and systems integration (as required) to support service delivery and enhance the Corporate Real Estate (CRE) platform
Preparation of architectural and data flow diagrams to support the client solution, as required
Validation with internal Network and Engineering resources, Security & Compliance for any new software, integration or configuration requiring change management
Assistance in the preparation of RFP response materials, as required
Working with the business development point of contact, preparation of transition plans & activities
Preparation of resource requirements, roles & responsibilities for C&W IT, C&W Service Line & Client organizations
Validation and finalize account requirements and costs for transition and ongoing support for new clients, as well as working with the overall Transition & Account leads prior to execution of the client transition.
Solution Implementation Management & Consulting activities to ensure successful client delivery including:
Consulting on best practices related to client configuration of business rules and data modelling
Implementation of business aligned service line framework, processes and procedures, reporting and analytics to support successful delivery
Facilitate user review and acceptance of application configuration and performance
Provide training and implementation user support during delivery activities
Provide guidance and consulting for security modelling and compliance
Provide Portfolio and Project Management activities of client implementation projects including the following
Contract Management, including preparation of contractual deliverables for technology, key terms, securing IT executive, legal & security input and approvals
SOW development and approvals tracking
Scope, Schedule, Resource Plans and Budget Management
Ongoing management including maintaining accurate client records with weekly status reports and updates
Vendor management including coordination of system and reporting development oversight and delivery, budget and invoice management
Provide project management oversight and delegation of all BA support analyst activities including migration of data, integration and report development
Project closeout activities and transition to Production support
Escalations as necessary to ensure sponsorship and support of "at risk" projects
Maintain competency in GOS Technology client applications for consulting, implementation and demonstration capabilities
Contribute to the GOS Technology team knowledgebase with best practices, lessons learned, concept and solutions documents
Ability to leverage client applications for demonstration, data modelling and process development with the client implementation team
Provide product roadmap input for improvement of the alignment of the client applications to the business service delivery both current and future.
Team Leadership activities to include participation in the following:
Weekly Business Development discussions to support the BD process and understanding and preparing for maturing accounts
Provide training to new team members, Business Analysts ongoing
Managing product knowledge base for implementation and delivery
Mentoring of team members wishing to move into a Technology Solutions role
Providing Portfolio and Project updates in the Weekly Service Delivery meeting
Presenting and participating in monthly metrics reviews
Primary DutiesThis position has matrixed responsibility through portfolio and projects, mentoring of developing BA and DM resources but no direct reports.
Primary duties include:
- 50-70% Solution Management activities for vendor, client and team resources (which includes travel)
- 10-20% Team activities and knowledge / content development.
- 10-20% Initiative projects participation, platform improvement.
Guidance will include weekly / bi-weekly one-on-one meetings with your direct supervisor, team monthly and quarterly meetings with GOS Technology leadership. Additionally, Tier 1 projects are supported by Project Managers (PJM), in which the Delivery Manager (DM) reports to the PM. All project materials by DM or PJM are regularly audited for adherence to process. There are "dotted-line" reporting relationships into the client account manager or client executive for overall transition management.
Knowledge & SkillsSoftware use or management knowledge required in one or more of the following Commercial Real Estate and/or IWMS software technologies:
Portfolio Administration
Lease Harbor, Tririga, CoStar, ProLease, Lucernix, Qube
Transaction / Project Management
Expesite, Project Mates, CoStar, Primavera, Tango Analytics, CMiC
Facilities CMMS
360Facility, Corrigo, Angus Anywhere, Maximo
Space & Occupancy CAD / CAFM
Tririga, Archibus, FM:Systems, Manhattan / Centerstone, Serraview, Qube
Business Intelligence / Analytics
Tableau, Qlikview, Power BI
Technical and Functional RequirementsTechnical fluency required with the following:
- Microsoft Office / 365, including Project, Visio and SharePoint
- Project Management Methodologies
- IT Infrastructure Library (ITIL) Foundations / Software Development Lifecycle Management (SDLC)
- Knowledge of Network & Telecommunications Management
- Must be able to use laptop, Mobile Device and wireless technologies
Specific Credentials or Work Experience Requirements
- BA or MA in Business Administration, IT, MIS Planning and Development or related degress
- Project Management, ITIL or SDLC. Knowledge of service order, contract, supplier management, procurement, and/or accounting practices to aid in the identification, management and resolution of technology problems for effective client service delivery. PM in order to design and manage complex solutions and delivery to clients.
- Experience in providing SDLC solutions with a focus in supplier management, service requests, contact management, contract management, lease administration, and project management. This is required to understand and meet very detailed process and reporting requirements as they vary across different client verticals (ex. government, healthcare, corporate, and retail)
Additional Requirements
- High Level of critical thinking and judgement exercised daily
- Maintain a "can do" mentality with the ability to take charge with minimal information
- Knows how to engage a client for sales or solution that best fits their organization and culture with limited knowledge
- Able to determining how to handle client requests that are not in their best interest or are outside of scope of delivery or technology capability.
- Able to choose the most effective forms of communication to articulate complex problems to non-technical resources.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.