Information Systems Administrator Buffalo Grove, IL
Summary of Position:
This position is responsible for contributing to the service level improvement at ARxIUM by establishing a centralized point that users can contact to report problems or to address questions and requests relative to technology issues to limit work disruption within the organization.
Responsible for providing solutions in response to information technology inquiries. If the issue is not easily identified, determine if the problem is related to user, software, or equipment and then assign the problem to the appropriate IT resource for resolution
Helping remote users with IT related problems using current technology like Teams, Zoom, and Quick Assist
Responsible for maintaining backup of computer systems and restores when necessary
Responsible for keeping up-to-date with and a working knowledge of IT equipment system software in order to effectively evaluate issues and problems
Responsible for imaging, roll out and maintenance of personal computers
Create, update and maintain documentation related to job
Required to be on site in the Buffalo Grove, IL office with some ability to work remotely
Performs related duties as assigned
Knowledge of personal computer systems and peripherals, network servers
Knowledge of Microsoft suite of software including client and server OS as well as Office and other related software, VMware and Backup software such as Veeam.
Strong computer skills in order to operate effectively with company systems and programs
Ability to communicate effectively both orally and in writing
Good interpersonal skills
Ability to prioritize work load and mange daily help desk duties
Strong organizational skills; attention to detail
Excellent troubleshooting ability and the motivation to solve problems
Education and Experience:
A graduate of a 2-year diploma in Computer Information and Systems Technology or a similar vocation or a combination of education and experience will be acceptable
3 – 5 years of previous experience in a help desk environment, with experience in network infrastructure, computer repair and customer service are required.
If you and want to play a crucial role in the modern-era pharmaceutical industry, then join our team! ARxIUM offers a competitive salary and benefits package including a company match 401K and opportunity for personal and professional growth.
Please note that candidates need to be eligible to work in the U.S. now and in the future without ARxIUM sponsorship for an employment-based visa.
ARxIUM is an Equal Opportunity Employer – Disability and veteran. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other characteristics protected by law.
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DISCLAIMER The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
ARxIUM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status or other characteristics protected by law.