Establish positive first impressions with patients and customers, establishing a role as patient advocate. Triage all incoming telephone calls and electronic messages, prioritizing and resolving, involving the provider as appropriate, successfully completing the communication cycle. Document all communications in the electronic medical record. Schedule patient for visit w

Helps all employees make the connection between NM values, their daily work and patient and customer satisfaction. Holds staff accountable for modeling service standards and behaviors. Sets clear expectations for continuous quality and service improvement. Uses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for

The purpose of this position is to help achieve the vision of Advocate Hospice services by performing the duties of this position in a cost effective, results oriented and customer focused manner. This position is a critical component of the Interdisciplinary team and as such meeting individual performance expectations and contribution to team performance goals is require

To assist Professional Registered Nurses (RN) by providing basic nursing care in the home to clients of all ages and performing assigned and required departmental functions. Qualifications CERTIFICATION & LICENSURE REQUIREMENTS Basic Life Support (BLS) Must possess and maintain current Basic Life Support (BLS) certification within 30 days and ADDITIONAL REQUIREMENTS Use o

Complex Discharge Planning based on assessment of patient and family needs, preferences and available resources in order to ensure a timely discharge and to provide appropriate linkage with post discharge care providers( i.e. New/Resumptions SNF, LTAC, Rehab, Dialysis, Hospice, DME and Home Health etc. ) 5)Provides consultation to Case Managers when coordination with sign

The Home Care Aide is under the direction of a Registered Nurse or Licensed Physical Therapist/Occupational Therapist and in accordance with a plan of treatment to provide personal care and emotional comfort to patients in a variety of settings. The Home Care aide travels to patient homes and provides in home care to assigned patients daily. The care provided must be age

Provides direct patient care according to established policies, procedures, and standards of care. Assists with assessment by collecting and documenting data, actions and responses including biological, psychological, social and cultural factors. Detects significant changes in patient condition and reports these to the registered nurse. Assists with developing the plan of

The oncology social worker is a core member of the oncology navigator team and provides psychosocial assessment of the needs of patients and families and formulates an intervention plan to address these needs, including but not limited to social work and counseling services. Identifies environmental, emotional, and psychosocial barriers that may affect the quality of life

The Home Care Aide is under the direction of a Registered Nurse or Licensed Physical Therapist/Occupational Therapist and in accordance with a plan of treatment to provide personal care and emotional comfort to patients in a variety of settings. The Home Care aide travels to patient homes and provides in home care to assigned patients daily. The care provided must be age

Assuring/Improving Quality of Care Facilitates the patient and family's right to receive quality cost effective care following Advocates MVP of Stewardship. Working under the direction and supervision of the RN. Utilizes appropriate resources in response to situations that have the potential to negatively impact patient and family outcomes. Adapts practice to the latest s

Complex Discharge Planning based on assessment of patient and family needs, preferences and available resources in order to ensure a timely discharge and to provide appropriate linkage with post discharge care providers( i.e. New/Resumptions SNF, LTAC, Rehab, Dialysis, Hospice, DME and Home Health etc. ) 5)Provides consultation to Case Managers when coordination with sign

Responsible for the screening and accurate completion of referrals to ensure patients meet agency admission criteria and comply with state and federal regulations. 1)Processes referrals for all programs (Traditional, Peds, and Infusion Therapy) from hospital sites, MD offices, utilizing standard work and determines whether patient qualifies for home care based on establis

The Home Health division of Advocate Health Care is the largest home health and hospice services in Illinois and the RN will provide home care services to the homebound population and establish strong relationships with patients and caregivers in order to assist the patient in reaching their maximum potential. Advocate Home Health Services helps patients return home to co

Performs a comprehensive assessment on all assigned patients as evidenced by completed documentation. Supports patient/family/spiritual/cultural needs when assessing the patient and family needs for teaching; identifies the patient's learning level and readiness, and documents education record. Communicates changes in patients condition promptly. Utilizes appropriate nurs

Relationship to Patient/Family and Community Care Coordination Performs a comprehensive assessment on all assigned patients as evidenced by completed documentation. Communicates changes in patient's condition promptly. Utilizes appropriate nursing diagnosis and data from the assessment to derive realistic outcomes and documents them as measurable goals on the plan of care