Manager, AI/ML Product Management
Vienna, VA 
Posted Today
Job Description
Job ID: R103043

Towers Crescent (12066), United States of America, Vienna, Virginia

Manager, AI/ML Product Management

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, we measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

We are looking for a product manager who is passionate about machine learning and AI to lead the development of our servicing platform's predictive intelligence capability. A successful candidate will be able to leverage best practices from both traditional product management and ML model research and development, to define and execute on a product roadmap. You should be equally comfortable discussing the low-level details with machine learning tech teams as with explaining the customer level benefits of these technologies. You are keenly aware that beyond models and data, the technology should ultimately provide exceptional customer experience and deliver business value. You have the ability to demonstrate success with new product development using both quantitative and qualitative measurement methods. You are resourceful, analytical, self-motivating and have great attention to detail.

  • Establish and execute on a customer-focused, machine learning strategy to predict real-time customer needs across the servicing journey.

  • Define and execute on a ML product roadmap focused on evolving predictive intelligence capabilities

  • Collaborate with product, design and engineering teams to develop and execute on a ML strategy for enabling personalized customer experiences

  • Closely collaborate with technology, design, marketing, and business unit leaders to define and prioritize roadmaps

  • Lead product development within an agile environment, specifically documenting user stories, acceptance criteria, experience design, and ML model training

  • Develop and communicate best practices for data and ML-driven customer experiences

  • A passion for getting your hands dirty by using products as an early adopter, testing prototypes and digging into user research

The ideal candidate will possess:

  • Experience developing customer-facing products powered by machine learning and AI

  • Knowledge of technical infrastructure needed for training and deploying machine learning products

  • Ability to understand and evaluate various machine learning strategies to solve customer problems

  • Ability to understand the complexity costs and tradeoffs with various ML strategies

  • Ability to understand time boxing of data exploration

  • Ability to plan and implement a data strategy for collecting, managing and consuming data

  • Strong execution skills. You should be able to plan and organize a project and lead it towards completion

  • Ability to work independently with directional guidance from leadership

  • An ability to meet commitments, build consensus, negotiate resolutions, and garner respect from other teams

  • Experience with agile product management

  • Experience developing products with a customer-first, design thinking approach

  • Strong attention to detail, combined with ability to see and explain the big picture

  • Ability to deal with ambiguity, change, and shifting priorities

  • Strong verbal and written communication skills, comfortable presenting to senior leadership and tailoring to multiple audiences

  • Strong business acumen and ability to steer roadmap to measurable outcomes for both customers and the business

  • Strong analytical skills, ability to solve problems quickly, establish frameworks, ability to assess opportunities with hard data

Basic Qualifications

  • Bachelor's Degree or military experience

  • At least 3 years' experience in digital product management

  • At least 3 years of experience developing digital products using Agile methodology

Preferred Qualifications

  • 1+ years in ML product management

  • Management of digital products reaching a scaled audience

  • Knowledgeable about Enterprise Software Development

At this time, Capital One not will consider sponsoring a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
3+ years
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