Inside Sales Associate - Small Business Card
At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
At Capital One, we don't hire people for positions-we hire people to build evolving, fulfilling careers.
Within the Spark Small Business Credit Card Team, we are Small Business Proud! Our Customer Development team works with Small Business owners to create long term, meaningful relationships to better understand their business and their entire B2B wallet. Through a consultative approach, we are able to help Small Business Owners optimize the rewards and benefits they receive from their Spark Business Card.
We are committed to helping customers leverage our tools to lower the stress of financial management and increase the profitability of the bottom line. We aspire to become a trusted advisor, an informed teacher, and a concierge to guide and improve the confusing experience of owning, managing, and growing a small business.
What You'll Do
As a Small Business Sales Consultant, you will be assisting small businesses to thrive and to grow the Spark brand in an industry changing way. You will serve as a dedicated point of contact for Small Business SPARK Card Customers assisting them in utilizing SPARK to meet their current and future business needs. The ideal candidate will
Have an entrepreneurial spirit and serve as an advocate for our customers.
Thrive working in a fast paced rapidly changing environment, acquiring and maintaining high levels of product, service and process knowledge.
Be innovative, highly organized, and have a measurable, demonstrated ability to drive business results while delivering superior service to our customers.
Independent, results-driven, goal-oriented, self-starters will thrive within our organization.
Strong communication and active listening skills
Positive "can-do" attitude and strong work ethic.
Ability to use feedback in a positive way with personal accountability.
Job responsibilities include but are not limited to the following:
Develop portfolio growth strategies for achieving targets
Secure 1st time phone appointments directly with clients
Engage in phone consultations with small business owners and decision makers, learn about their needs, and recommend next steps to achieve rewards goals
Effectively manage pipeline of clients
Analyze the small business's total business spend to identify additional opportunities to leverage the Spark card
Assist the business with incorporating the Spark card into their purchasing platform and bookkeeping software and execute spend conversion plan
Teach customers that their Spark card can be the primary vehicle in their buying cycle, incorporating the Spark card into their purchasing platforms and bookkeeping software
Reinforce the value proposition of the Spark card
Solicit referrals from existing customers
Achieve incremental charge volume targets
Compliant in all client activities and follow up through use of Salesforce.com
At least 1 year of experience growing existing business relationships in an inside sales environment
3+ years experience growing existing business relationships and acquiring new customers in an inside or outside sales environment
3+ years of experience in an inside or outside sales environment
3+ years of experience meeting a sales metric or sales goal
1+ year of experience working with Small Businesses Customers
1+ year of experience in the financial industry
Strong computer skills, and ability to multitask and navigate web-based tools
Proficiency using Salesforce.com
Proficiency using Microsoft Office (Word, Excel, PowerPoint, Outlook)
Proficiency using Google Suite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.