Medical Clinical Ops Supervisor - Brentwood, TN
Brentwood, TN 
Posted 1 day ago
Job Description

We'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people lead healthier lives. Yes, we share a mission that inspires. We need your organizational talents and business discipline to help fuel ours. It's the opportunity to do your life's best work.(sm)

Use your sharp business skills to assist in end-to-end business process activities by creating, controlling and improving business processes by assisting in process design, project implementation for improvement activities, diagnosing process improvement opportunities and develop solutions using principles of process excellence and related tools. Also assists in quality reporting, analysis, audits, developing plans and programs to support continuous quality improvement using a variety of applicable tools.

Primary Responsibilities:

  • Manages day-to-day and production operations for a team of 30-40 medical coders
  • Develops procedures to increase departmental accuracy and efficiency through prompt identification and resolution of routine and complex production issues
  • Assesses, evaluates and addresses daily workload and queues
  • Analyzes productivity of medical coders compares productivity to capacity plan. Identifies variances and implements proactive solutions to mitigate risk
  • Responsible for quality monitoring activities including identifying areas of improvement and plan the implementation of improvement areas
  • Functions as department's liaison and contact / resource person for providing client issues and problem resolutions
  • Creates competencies for coders; identifies training and development opportunities for coders
  • Incorporate feedback from operational, financial and QA reports to improve performance

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 
  • 2+ years working in an Operations/Production environment
  • Intermediate level MS Office (Word, Excel, & Outlook)
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive  VoiceResponse (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group approved symptom screener prior to entering the work site each day, in order to keep our work sites safe.  Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained
  • You will be asked to perform this role in an office setting or other company location, however, may be required to work from home temporarily due to space limitations
Preferred Qualifications:
  • Bachelor's degree in business, life science, health administration or related field
  • 2+ years of leadership experience
  • 2+ years of experience working in a remote team setting
  • Coding certification to include the following: CPC, CCS, RHIA, or RHIT

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) 


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Leadership, supervisor, lead, manager, remote team, operations, production, coding, CPC, CCS, RHIA, RHIT, healthcare, Brentwood, Nashville, TN


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2+ years
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