Claims Auto Field Appraiser
Edison, NJ  / Mahwah, NJ  / Hempstead, NY  / New York, NY  / New City, NY  / White Plains, NY ...View All
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Job Description
Claims Auto Field Appraiser
Edison, NJ, USA * Mahwah, NJ 07430, USA * Nassau County, NY, USA * New York, NY, USA * Rockland County, NY, USA * Westchester County, NY, USA Req #13860
Wednesday, April 14, 2021

Our Claims department is seeking a Field Appraiser to join our growing team in the following territories: Edison NJ, Mahwah NJ, New York City NY, Nassau County NY, Westchester County NY, Rockland County NY,andPutnam County NY.

Position summary:

The position is responsible for all aspects of the appraisal process for damage included but not limited to automobiles, trucks, motor homes, travel trailers, motorcycles and snowmobiles. Responsibilities include physical inspection of vehicle damage, written documentation of damage, appraisal of repair costs, negotiation of cost-effective repair alternatives according to Company guidelines, entry of appraisal into Company system, and timely completion of assignments. Company vehicle provided.

This is a Full-time, Non-Exempt role.

Responsibilities/Essential Functions:

  • Performs physical inspections of vehicle damage as part of claim adjusting process; may handle inspections associated with highly complex claims with minimal oversight
  • Prepares written repair cost estimates, applying Company guidelines and State regulations and exercising independent judgment when warranted
  • Negotiates cost-effective repair figures according to Company guidelines and State regulations
  • Performs timely supplemental inspections of additional damage discovered during course of repair
  • Responsible for completing field appraisals on an automated appraisal system at the time of inspection or estimate review
  • Other duties as assigned

Position Requirements:

  • 3 - 5years of related appraisal experience, preferably with an insurance carrier
  • With minimal oversight, performs work independently within specified limits and authority
  • A valid State driver's license, clear MVR, and Appraisal License
  • Strong negotiation skills and the ability to deal with conflict and resolve issues promptly and fairly is key.
  • Familiarity with CCC One or another auto estimating system required along with Windows proficiency, Excel and Word
Physical Demands and Work Environment:
  • Ability to use PC and standard office equipment
  • Ability to sit and/or stand for extended periods
  • Ability to operate a motor vehicle
  • Requires regular daily travel to multiple locations
  • Ability to load and unload equipment and supplies from vehicle as needed to perform field work
  • Ability to bend, stoop, crouch, walk, crawl, and climb while inspecting all types of damaged vehicles in various locations
  • Ability to perform field work in adverse weather conditions
  • Ability to perform work tasks in a loud work environment


EEO statement:

"The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law."

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. If you require a reasonable accommodation, as a candidate for employment, please inform The Hanover Talent Acquisition office.

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Other details
  • Pay Type Salary
  • Edison, NJ, USA
  • Mahwah, NJ 07430, USA
  • Nassau County, NY, USA
  • New York, NY, USA
  • Rockland County, NY, USA
  • Westchester County, NY, USA
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Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
3 to 5 years
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