Director, Design - Commercial B2B Payments
We're seeking an established and dynamic Experience Design leader focused on strategic product vision, design talent growth, and coordinating teams to execute for impact at scale across the Commercial Bank's B2B Payables as a Service (PaaS) program.
You will work in close partnership with leaders in Design, Product, Tech, and Operations to solve extremely challenging problems, achieve scalable results, and deliver innovative, experience-led product strategies.
As a leader in the Commercial B2B design team, you will inspire and empower a high-performing and innovative group of service and UX/UI designers in defining and delivering compelling, end-to-end product experiences that simplify the complex across platforms and customer types.
You'll clear the path for great design with a seat on the cross-functional PaaS leadership team, with whom you'll build the program culture and operating model.
And you'll work side by side with some of the most committed designers in the world, who bring inspiration, heart, critique, and camaraderie to work every day, and are committed to Change Banking for Good.
This job's right for you if you if you're good at - and passionate about - these things:
You're an experienced design leader and a go-to connector, collaborator, and partner. You will be the go-to partner in Design for Product, Tech, Marketing, Operations, leaders and teams for the Set for Success program. You'll drive and participate in forming and reforming strategy, product vision, and execution plans. You can effectively bring your partners to one table to foster the growth and impact of our products, and negotiate the best outcomes for our customers, associates, and business.
You're skilled at defining a portfolio of work and prioritizing design efforts and investments within. You will consult on and align with the needs of your partners in defining portfolio plans, and spot opportunities with peers in B2B Design leadership to seek out and shape integrated experiences that connect more parts of our customers' and associates' needs and business strategies. You'll assess the skills and development areas of the designers on your team to align them to the right opportunities to deliver key results and encourage their growth.
You're a systems thinker and orchestrator. You can effectively connect the dots between product experiences in the ecosystem. You'll collaborate with cross-functional leaders to orchestrate the PaaS ecosystem, find efficiencies across shared technologies and common service moments.
You're a passionate advocate for great experiences. You're an engaging communicator, facilitator, and storyteller who can sell a vision, energize partners to do the right thing and empower designers in pursuing ambitious ideas rooted in real human needs.
You're an inspiring leader, mentor, and coach with a growth mindset. You will guide and grow the design leaders within the team that reports to you, enabling them to scale and create value through the experiences they deliver with their teams and partners.
You're skilled at guiding results-driven, end-to-end design from strategy to execution. You know the ins-and-outs of what's needed to design and deliver a great experience, and can set reasonable expectations and project timeframes with cross-functional leadership peers. You can effectively provide feedback to your team in how they frame problems, define insights, create compelling visions, design concepts and prototypes, and communicate their ideas. You have a critical eye for great UX, UI, visual, and content design, and can ensure your team delivers top-quality work.
You love what you do. You are constantly energized by solving customer & business problems and empowering teams to deliver elegant design solutions. You'll shape our culture with your enthusiasm - that's what makes you a great leader.
What you'll bring:
A track record of partnership building and leadership of design teams that span research, strategy, and execution
A comprehensive portfolio with examples that showcase your storytelling capabilities, demonstrate design leadership and strategic vision, and show how you have influenced partners and teams to arrive at compelling product solutions
A deep understanding of human-centered design, UX practices, and building high-performing teams that balance design skillsets
A critical eye for exceptional design quality, and effective practices in delivering design critique and growth feedback to your team
If this sounds like you, let's talk!
At least 10 years experience leading Customer Experience, Product Design, or Experience Design
At least 6 years of experience managing a cross-functional team of design strategists, content strategists, researchers, and UX/UI designers
Bachelors or advanced Degree in Human-Computer Interaction, Design, or Behavioral Science
12+ years experience in a role leading Customer Experience, Product Design, or related customer experience teams
8+ years of experience managing a cross-functional team of design strategists, content strategists, researchers, UX/UI designers, and front-end developers
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.