B2B Product Operations- Principal Associate
The Commercial Bank's B2B Payments Product team is transforming how businesses operate, building top-tier customer and associate experiences using secure, best in class technology. The B2B Payments Product team is responsible for all of the payables, receivables, and liquidity products used by clients as well as associate-facing tools and operations and sales support.
The Product Operations team is a new team within the Commercial Bank's B2B Payments Product team that ensures product and client success by working closely with product managers, sales, customer service, onboarding, risk, technology, and other stakeholders. In this position, you will contribute immediately, bridging the gap between the Product function and critical Project and Process Management needs.
Responsibilities will include:
Becoming a subject matter expert on our products and experiences, both from a front-end and back-end perspective
Partner with customer facing associates to understand product & customer issues and ultimately drive to resolution in a well-managed process
Partner with technology teams to dive deep into more challenging product issues
Collaborate with Product Managers and content developers to ensure our customer facing associates have the required knowledge to assist clients
Aggregate customer feedback and recommend product enhancements to improve the overall customer experience
Work with our risk partners to coordinate responses to audits or assessments, and oversee the remediation of issues.
The ideal candidate will:
Have the ability to quickly learn complex products through hands-on experience, review of functional and technical documentation, and analysis of data.
Exhibit outstanding influencing skills to effectively drive project efforts
Have the ability to quickly put structure in place to manage work in a dynamic, complex environment
Have excellent communication and partnership skills, to interact and communicate with key stakeholders at all levels across the company to manage, inform and influence outcomes
Demonstrate the ability to dig in and analyze data
Have strong problem solving skills
Have excellent presentation skills
Have strong interpersonal skills and the ability to navigate a large organization
Who will love this job:
You love solving problems and rolling up your sleeves to get the job done.
You are curious and enjoy learning how complex products work under the hood.
You're someone who always does the right thing - even if no one is watching.
You like making things easier for customers and coworkers. If there's a roadblock, you work to navigate through it
You are energized by interacting with and helping people. You know that everyone has trouble sometimes, and seek to empower and educate our customers.
You love reading and learning about new ways of doing things.
You bring solutions to the table not just problems and are not afraid to point out where we are going wrong
- Bachelor's Degree or military experience
- At least 2 years of Project or Product Management experience
- Bachelor's Degree in Business, Computer Science, or Engineering
- At least 5 years of Project or Process Management experience
- Experience with Commercial Banking products
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.