Principal Associate, Process Management (Card)
Richmond, VA  / McLean, VA 
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Job Description
Job ID: R116770

West Creek 8 (12080), United States of America, Richmond, Virginia

Principal Associate, Process Management (Card)

As a Process Manager (Principal Associate) on the Collections and Debt Management team, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each and every time. The Process Manager Associate will play a key role in delivering processes that impact the company's bottom line. In this position you will contribute immediately while strengthening your process management best practices.

We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, andcanadapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities:

  • Leading and owning oversight of smaller process improvement work and collaborating with teammates on larger initiatives

  • Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

  • Identify and implement process improvements driving issue resolution/risk mitigation activities

  • Tracking and resolving process breakdowns

  • Understanding customers' needs of the process and driving process improvements

  • Developing and maintaining formal process documentation including procedures and process flow diagrams

  • Acting as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

  • May lead a team and/or direct others on projects

Basic Qualifications:

  • High School Diploma, GED orequivalent certification

  • At least 1 year of experience with Microsoft Office or G Suite

  • At least1year of process management experience

Preferred Qualifications:

  • Bachelor's Degreeor military experience

  • Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

  • 1+years of experience in Compliance or Risk Management

  • 2+years of experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.


Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


 

Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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