Learning Associate - Small Business Card
As a Learning Associate for Capital One you will use your experience and expertise to drive important initiatives and high priority deliverables. You will work with a team of world class professionals in a wide variety of areas including, consulting, design, implementation, evaluation and relationship management. Working with this group you will personally see Capital One's dedication to our associates and our passion for developing our people.
At Capital One, you will see the impact of your work on the greater organization and be recognized for your contributions. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
If the idea of revolutionizing the learning experience for a group of hyper-digital, fun-seeking, customer-centric associates sounds less like work and more like fun
If your writing voice can be described as fresh, modern, and conversational
If seeing the training and curriculums you create come to life gets you excited
If deadlines motivate you and a little time pressure helps you prioritize
If collaborating with others and working in a team environment motivates you
If you are evangelistic about the associate and customer experience and if people regularly seek you out because of your creativity, talent, and work style
This role will be responsible for the design and development of a diverse set of learning materials to support Small Business Card's Client Development and Operations organization and our customers. This individual will partner closely with key business partners to translate business intent into engaging learning materials, with a focus (though not exclusively) on digital-first learning methods. This individual will analyze learning needs, and design and develop blended learning solutions. S/he will work closely with multimedia specialists and graphic designers to script videos, storyboard e-Learning courses, structure simulations, create digital games, and much more.
Design and develop curriculum, programs, learning materials and performance support tools based on industry design standards for a given modality (includes traditional, web, and video design).
Design content, including (but not limited to) measurable learning objectives, leaders and participant materials and tools, experiential scenarios and simulations, assessment and evaluation questions
Manage a library of content to ensure our materials are accurate, fresh, engaging and meets the needs of our learners
Demonstrate an aptitude for, knowledge of, and agility with new learning technologies in a fast-paced, ever-changing environment
Design training solutions that demonstrate an understanding of adult learning principles and leverage current learning trends, including gamification and rich media (example: video) to enhance the learner experience
Participate in stakeholder, subject matter expert, and learner interviews that enable identification and curation of relevant content for the end-learner
Recommend, and document project instructional standards and strategies, learner engagement strategies, and evaluation plan
Engage with project team members to enable clarity of goal; conduct on-going reviews to ensure outcome is on track to meet client needs
Participate in Train-the-Trainer activities, when applicable
Partner with other content developers to support material development needs, as appropriate
Create behaviorally-based assessments and evaluation methods
Assist Learning Manager by identifying issues, diagnosing problems, generating alternative solutions and analyzing opportunities and risks
Set and achieve challenging individual goals that support department and business goals
Assume personal responsibility for projects and follow-through to completion with minimal need for direct supervision
Proficient use of multiple rapid development content tools to create online courseware
Exceptional professional communication and technical writing skills
Experience with project management and managing multiple, simultaneous tasks
Bachelor's Degree or military experience
At least 2 years of experience in Training Design and Development
At least 1 year of experience creating training, or learning programs to create online or eLearning courseware
Master's Degree in Instructional Design or Instructional Design Technology
1 year of experience with Training Design and Development for digital modalities
1 year of experience with mobile content creation, curation and delivery
1 year of experience with multi-media photo and video editing software
Experience using Articulate Storyline or Adobe Captivate
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.