Service Center Support
Boston, MA  / Chicago, IL 
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Posted 1 day ago
Job Description

Job Title

Service Center Support

Job Description Summary

Clearly communicates the resolution of cases and emails to the submitter.

Resolves any issues and solves problems that are submitted via email or salesforce cases.

Making/Taking phone calls from users who have questions or are experiencing problems with the OSB portal, as well as performing screen shares to resolve their issue during their first interaction.

Effectively manages salesforce cases by ensuring status updates are given and changed throughout the case lifespan.

Tracks and reports on projects assigned to the team.

Oversees assigned emails and ask for help requests to ensure the team remains on track by working with all relevant parties.

Ensures case resolution details are correct prior to closing a case.

Develops tools and best practices for communicating resolutions to the proper party.

Archives all emails and project documents in the proper repository.

Strong ability to find solutions to problems that we encounter for the first time.

Subject matter expert on the OSB platform and projects assigned to the team.

Performs other duties as assigned.

Job Description

High school diploma or a General Equivalency Diploma (GED) required.

Associates or bachelor's degree in facilities management, building, business, finance, communications, or another related field preferred.
Minimum 3 years' experience in a help desk, or customer service based field.

Outstanding customer service skills required.

Must have a basic understanding of facility/building management.

Ability to operate general office equipment such as computer, copier, fax machine, scanner, projector, and multi-line telephone system.

Must possess excellent time management skills and be adaptable to change. Knowledge of teams, salesforce and outlook are preferred.

Ability to communicate verbally in one-on-one situations with management and co-workers; listen to others without interrupting and get clarification when needed.

Strong attention to detail and focus on quality and accuracy.

Exhibits dependability, including following instructions, responding to direction, and taking responsibility for own actions

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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