Global Transitions PMO Lead- Operations
Chicago, IL  / Atlanta, GA  / Kansas City, MO  / Raleigh, NC  / Austin, TX ...View All
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Job Description

Job Title

Global Transitions PMO Lead- Operations

Job Description Summary

Leads methodology, design & development of Global Transitions Team business process & playbook. The Global Transitions PMO Lead- Operations owns how the Transitions team integrates with our clients and internal service lines. This role owns how Global Transitions scales and grows our operating model. Drives team compliance and performance metrics for accountability and accuracy.

Job Description

Essential Job Duties

Oversee Operations Resources: manage resource gearing, employee hiring and onboarding, performance management, and support resource growth & development.

Develops evergreen and best in class integrated playbook inclusive of templates. Facilitate the collection of best practices, capabilities and resources to ensure effective transitions.

Oversee development and execution of improved communication toolkit and program for Transition Projects incorporating change management strategies.

Lead Transition operations:

  • Create data supported strategies to enhance delivery and customer experience

  • Compliance and data for survey

  • Feedback loops

  • Design, Build and maintain escalations and communication flow

  • Develop presentation decks and collateral for Leadership

  • Manage operations team that delivers:

  • RFP responses and collateral templates with respect to transitions

  • Team file structure & storage

  • Team dashboards and source data

  • Visualize key data and metrics

  • Track data integrity and compliance (Eg. project timelines, budgets, time tracking)

Own transition team new hire onboarding program.

Performs other related duties as required or requested.

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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