Job TitleGlobal Transitions PMO Lead- Operations
Job Description SummaryLeads methodology, design & development of Global Transitions Team business process & playbook. The Global Transitions PMO Lead- Operations owns how the Transitions team integrates with our clients and internal service lines. This role owns how Global Transitions scales and grows our operating model. Drives team compliance and performance metrics for accountability and accuracy.
Essential Job Duties
Oversee Operations Resources: manage resource gearing, employee hiring and onboarding, performance management, and support resource growth & development.
Develops evergreen and best in class integrated playbook inclusive of templates. Facilitate the collection of best practices, capabilities and resources to ensure effective transitions.
Oversee development and execution of improved communication toolkit and program for Transition Projects incorporating change management strategies.
Lead Transition operations:
Create data supported strategies to enhance delivery and customer experience
Compliance and data for survey
Design, Build and maintain escalations and communication flow
Develop presentation decks and collateral for Leadership
Manage operations team that delivers:
RFP responses and collateral templates with respect to transitions
Team file structure & storage
Team dashboards and source data
Visualize key data and metrics
Track data integrity and compliance (Eg. project timelines, budgets, time tracking)
Own transition team new hire onboarding program.
Performs other related duties as required or requested.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.