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Order Entry Specialist (Nashua, NH)
Nashua, NH
Job Description
As part of the Hardware Operations function, the Order Entry Specialist will interface daily with customers via telephone or email to assist customers, provide updates as requested, and enter orders for hardware. This position will process order requests for replacement parts, parts sales, system sales, and provide various support or assistance to aid the customer.
A Day in The Life Typically Includes:
Basic Qualifications:
Preferred Qualifications:
A Day in The Life Typically Includes:
- Ensure that all incoming calls, emails, or open tickets are responded to in a timely manner.
- Take order request ensuring accuracy of requests by verifying serial numbers, past order history or working closely with customers or help desk.
- Accurately enter all orders in a timely manner to properly issue shipment.
- De-escalate customers situation as they occur and escalate as needed.
- Monitor customer returns.
- Maintain accurate documentation, identify waste in processes, and continuous improvement philosophy.
Basic Qualifications:
- Written and verbal communication skills in the English language.
- Experience dealing with end users in a fast-paced environment.
- Experience providing customer service.
- Legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship now or in the future.
Preferred Qualifications:
- Experience in Microsoft Office tools.
- Attention to accuracy of data entry.
- Technical background or experience in the high-technology industry.
About Infor
Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.
For more information visit www.infor.com
Our Values
At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization. Increasing diversity is important to reflect our markets, customers, partners, and communities we serve in now and in the future.
We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.
Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section at the bottom of the infor.com/about/careers webpage.
At Infor we value your privacy that's why we created a policy that you can read here.
This employer uses E-Verify. Please visit the following website for additional information: www.kochcareers.com/doc/Everify.pdf
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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