HRIS Analyst

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

We continuously work to embed equity in our internal practices and are committed to increasing the diversity of our staff across all levels of the organization. We intentionally work to create the right conditions to enable our employees to feel that they can be their authentic selves and fully participate in the life of the enterprise.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a HRIS Analyst on our Human Resources team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a HRIS Analyst, you will execute tasks required to maintain and optimize HR system workflows and configurations including with HR system testing, configuration, and troubleshooting. Support existing processes, tools, standards and monitor systems. Coordinate with internal teams and outside vendors/partners on new and ongoing projects to meet deadlines while achieving the highest professional quality standards and customer service levels. Serve as backup for Manager, HR Systems.

RESPONSIBILITIES:

Systems support

• Gather, document, map and communicate requirements (existing and new development) across HRIS systems and teams.
• Identify and resolve system performance and workflow problems; monitor inter-system interface/data transfer issues; identify efficiencies in system-supported processes; bug reporting and tracking, analysis, and reports.
• Support HRIS system's infrastructure and technology workflow.
• Contribute to system and platform testing, configuration, implementation, and maintenance.
• Responsible for tasks such as data transmission, delivery, and reporting.

Communication and documentation

• Create and maintain system and workflow documentation, ensuring it is up to date and accurate.
• Provide first-line support for incoming workflow-related trouble calls and emails as needed; ensure that follow-up feedback is provided as issues are resolved or if additional information is required for issue resolution.
• Train new users on systems, including both internal and external stakeholders.
• Coordinate efficient communication across the HR team.

Project coordination/management

• Coordinate and/or manage projects assigned by Manager through the development of plans, timelines, tasks and resource requirements, monitoring and controlling progress, executing required actions, and ensuring proper closure and follow-up.
• Create detailed schedules. Coordinate assignments/milestones and execute in accordance with approved plans and requirements.
• Ensure deliverables are on time and meet quality expectations.
• Identify, and escalate issues and risks that need to be mitigated to ensure completion of the project and take corrective action as needed.

May include other responsibilities as assigned

REQUIREMENTS:

1. Bachelor's degree in information technology, computer science, or equivalent strongly preferred, or comparable experience with emphasis on data management required.

2. Minimum 3+ years of experience managing HR systems operations, tools and applications in testing and production environments, including database management, metadata), storage, cross-platform delivery, troubleshooting, requirements gathering required.

3. Proven experience with Microsoft Office, Adobe Acrobat Professional, DocuSign and multiple web browsers required; experience in Lawson/Cornerstone a plus.

4. Experience creating user documentation. Experience with process diagrams or similar a plus.

5. Experience developing and managing multiple and diverse projects able to organize and prioritize assignments. Ability to convey complex technical details in simple, business-specific terms required. Ability to train staff in technical issues.

6. Demonstrated ability to help resolve a wide range of issues. Able to be decisive and to work independently, with a strong focus on problem solving and systemic issue identification leading to optimized process or workflow.

7. High level of concentration, analytical abilities, high quality standards, and attention to detail required.

8. Able to work in a fast-paced, deadline-driven environment.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION