Department: Residential Ops & Services
Salary/Grade: NEX/10

Northwestern University's Residential Services helps build a community environment for students through housing-related services, intentional learning opportunities and residential settings that include residence halls, residential communities, and residential colleges. Learn more about the Residential Services department and the Operations and Services team here:

About Student Affairs: By pursuing justice, equity, and belonging, Student Affairs cultivates student programs, services, and skills; disrupts barriers; and partners across Northwestern and neighboring communities to create an inclusive culture in which all students can thrive. Learn more about the Division of Student Affairs here:

Job Summary:

The Administrative Assistant 2 within Residential Operations & Services provides customer service to students by processing maintenance requests and liaising between Northwestern Facilities Customer Service, the residential maintenance/custodial team, and residents. Using data and software systems like Mercury/StarRez and Facilities Connect they use data to find patterns and inform long term planning. They manage supplies and shared office space. This staff member will complete basic human resources tasks and support onboarding processes for the Operations & Services team.

Pay: The pay range for this Administrative Assistant position is $21.50 - 23.10 per hour, with limited flexibility depending on experience, skills, and internal equity. This position is scheduled for 40 hours per week.

Principal Accountabilities:

• Maintenance Requests - South Area (per MT Supervisor), Garrett Place, and Engelhart
• Customer Service
• Purchasing
• Office Management
• Human Resources/Onboarding Support

Minimum Qualifications:

• A high school diploma or equivalent required.
• 2 years of administrative support or other relevant experience required.

Minimum Competencies:

• Intermediate knowledge of word processing, spreadsheet, email, and database software programs is required.

Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at to learn more.

Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at to learn more.

Professional Growth and Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at to learn more.

Northwestern strongly recommends COVID-19 vaccinations and boosters for people who can obtain them as a critical tool for minimizing severe illness. More information can be found on the webpage.

The Northwestern campus sits on the traditional homelands of the people of the Council of Three Fires, the Ojibwe, Potawatomi, and Odawa as well as the Menominee, Miami and Ho-Chunk nations. We acknowledge and honor the original people of the land upon which Northwestern University stands, and the Native people who remain on this land today.

Northwestern University is an Equal Opportunity, Affirmative Action Employer of all protected classes, including veterans and individuals with disabilities. Women, racial and ethnic minorities, individuals with disabilities, and veterans are encouraged to apply. Click for information on EEO is the Law.

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