Bid/JOB ANNOUNCEMENT

Inquiry Aide III

Chicago Police Department

NUMBER OF VACANT POSITION: Four (4)

IF YOU ARE A CURRENT CITY EMPLOYEE AND WANT TO EXERCISE YOUR CONTRACTUAL RIGHTS TO BID,YOU MUST APPLY ON THE BID ONLY SITE AT:

(Once the website opens, scroll down and click on the button titled "Bid Opportunities.")

IN ADDITION, YOU MUST CHECK THE BOX ON THE CAREERS APPLICATION TITLED "ALREADY EMPLOYED BY THIS COMPANY", CORRECTLY ENTER YOUR EMPLOYEE ID, AND SELECT THE CORRECT BARGAINING UNIT. YOU MUST USE THE EMPLOYEE NUMBER FOUND ON THE UPPER LEFT-HAND CORNER OF YOUR PAY CHECK STUB LABELED "PAYEE/EMPLOYEE NUMBER."

(NO OTHER FORMAT OR SYSTEM CAN BE USED TO OBTAIN YOUR EMPLOYEE NUMBER).

FAILURE TO CHECK THE "ALREADY EMPLOYED BY THIS COMPANY" BOX, ENTER YOUR EMPLOYEE ID, AND SELECT THE CORRECT BARGAINING UNIT WILL RESULT IN A REJECTED BID APPLICATION.

Attention AFSCME members in Bargaining Units 1, 3, 4, & 5: When submitting your bid application for this position, please select 01-AFSCME from the Bargaining Unit drop-down menu as it is the only option for AFSCME members

• Fields requests for copies of reports via telephone, mail, fax and the public service counter from law enforcement, authorized agencies, businesses, and the general public.
• Disseminates police records in accordance with prescribed department directives and statutory requirements to law-enforcement personnel, the general public and private agencies. These include the following:
• Traffic Accident Reports
• Case Reports
• Access and Review (Fingerprinting and Rapsheets)
• Visa Clearance Letters and Name Checks
• Manually and electronically conducts name checks.
• Prepare visa clearances letters.
• Formulates letters for the public.
• Receive and file all non-electronically produced police reports.
• Fill requests for copies of reports via telephone, mail and fax.
• Retrieves and disseminates police reports in accordance with prescribed federal regulations and state statute requirements regarding the Crime Victim's Compensation Act.

NOTE: The list of essential duties is not intended to be inclusive; there may be other duties that are essential to particular positions within the class.

Location: 3510 S Michigan Ave

Days: Monday - Friday

Hours: 7:30am - 3:30pm

THIS POSITION IS IN THE CAREER SERVICE

MINIMUM QUALIFICATIONS

Education, Training, and Experience

* Two years of work experience in customer service; or an equivalent combination of education, training, and experience

WORKING CONDITIONS

* General office environment

EQUIPMENT

* Standard office equipment (e.g., telephone, printer, photocopier, fax machine, calculator)

* Computers and peripheral equipment (e.g., personal computer, computer terminals, scan

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER WORK REQUIREMENTS

Knowledge

Some knowledge of

* *customer service methods, practices, and procedures

* clerical methods, practices, and procedures

* applicable computer software packages and applications

* *alphabetical or numerical classification of information

* Knowledge of applicable City and department policies, procedures, rules, and regulations

NOTE: You must provide your transcripts or diploma, professional license, driver's license, or training certificates at time of processing, if applicable.

Selection Requirements:

The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position will be selected.

Preference will be given to candidates possessing the following:

* Three (3) years customer service

* Three (3) years Data entry experience

* Experience working in a law enforcement setting

* Associates Degree

VETERANS PREFERENCE NOTE: The City of Chicago offers Veterans Preference to both current, active military personnel AND military personnel who have served in the Armed Forces of the United States and have received an honorable or general discharge. Eligible candidates must have at least six months of active duty documented. In order to receive the veterans preference, candidates need to indicate whether or not they are a veteran by answering "yes" or "no" to the question on the online application that asks, "Are you currently serving on active duty for at least six months in the Armed Forces of the United States OR have you served in the Armed Forces of the United States on active duty for at least six months and received an honorable or general discharge?" In addition, you must attach documentation to verify your military service. For veterans, you must attach a copy of your DD214 (Member Copy-4) to your online application which includes character of service status OR a letter from the United States Veterans Administration on official stationary stating dates of service and character of service. For active military personnel, you must attach a letter from your Commanding Officer on official stationary verifying your active duty, length of service, and character of service in the Armed Forces of the United States AND a copy of your military ID to your online application. Failure to answer the question and attach the required documentation will result in you not being considered for the Veterans Preference.

Evaluation: Your initial evaluation will be based on information provided on the application form and documents submitted with the application. Applications must be submitted by the individual applicant. No second party applications will be accepted.

Residency Requirement: All employees of the City of Chicago must be actual residents of the City as outlined in 2-152-050 of the City of Chicago Municipal Code. Proof of residency will be required.

If you would like to request a reasonable accommodation due to disability or pregnancy in order to participate in the application process, please contact the City of Chicago, Department of Human Resources, at 312-744-4976 or . Please be prepared to provide information in support of your reasonable accommodation request.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ANY AND ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

Please note, all positions with the City of Chicago close promptly at 11:59pm Central Daylight Time (CDT). Applications for this position will be accepted until 11:59p.m. CDT on 05/14/2024. No exceptions will be made.

The City of Chicago is an Equal Employment Opportunity and Military Friendly Employer.

City of Chicago

Brandon Johnson, Mayor