College of Business IT Student Technician
Normal, IL 
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Posted 8 days ago
Job Description
College of Business IT Student Technician
Job no: 518666
Work type: On Campus
Location: Normal, Illinois

Title: College of Business IT Student Technician
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: College of Business Support Unit

Job Summary

The College of Business IT Student Technician provides technical assistance to the faculty, staff, students, and visitors. This includes communication through phone, email, chat, and in-person methods. It is important to possess the skills necessary to identify and solve technical issues while keeping accurate documentation through our IT ticketing/helpdesk system. The technician needs to have excellent communication skills and offer good customer service to both technical and non-technical members of the College.
Our support team provides user-friendly assistance covering various areas such as applications, connectivity, printing, classroom and lab technology, and more. We troubleshoot and provide hardware support for desktops, laptops, and other devices, including updates/patches, approved security configurations, applications, and more. You will create documentation of inventory records for assets, including hardware, software licenses, checkout/loaner equipment, and others. Our video conferencing support is tailored to assist faculty, staff, and students in a live classroom/conference environment.
On occasion, this role may involve helping put up marketing signs throughout the building and assisting with photocopying and assembling print materials.
Perform other duties as assigned.
Regular attendance is a requirement and expectation of the position.

Pay Rate

$15.00/hour

Required Qualifications

1. Must be available to work this upcoming summer break and work a minimum of 15 hours per week, up to 28 hours a week
2. Strong written and verbal communication skills
3. Ability to quickly learn new skills
4. Strong attention to detail
5. Ability to manage multiple tasks
6. Ability to provide great customer service
7. Ability to create insightful and concise documentation
8. Ability to squat and crawl under objects such as desks
9. Ability to use a computer in day-to-day work for extended periods

Preferred Qualifications

1. Strong research skills
2. Strong organizational skills
3. Experience or interest in any of the following:
a. Microsoft Windows 10/11 & Mac OS
b. Basic computer troubleshooting
c. Basic understanding of computer hardware
d. Microsoft Office Suite
4. Willing to work 2 consecutive semesters or more

Work Hours

Between 8:00 am and 4:30 pm, Monday through Friday

Functional Expectations

1. Ability to lift objects of 50 lbs. to waist height (on rare occasions) while moving and replacing computer equipment and peripherals
2. Ability to repeatedly push and or pull items of 50 to 100 pounds such as paper boxes, printers, UPS batteries, etc.

Proposed Starting Date

May 2024

Required Applicant Documents

Resume, Cover Letter, Reference List and Work Availability

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Contact Information for Applicants

Megan Lapping
melappi@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholding from wages and to ensure that the required reporting of employee wages, withholding, and employment taxes is accurate. For this reason, every employee must have a valid Social Security Number registered with the University at the time of employment and/or as soon after as possible, but no later than 45 days from the start date. Failure to comply with this law may result in cancellation of your appointment.

Illinois State University student employees are restricted to no more than 28 hours per week of on-campus employment for all positions held.

International students are restricted by their visa status to no more than 20 hours per week of on-campus employment when the university is in session but may work more when the university is not in session. International students should contact the Office of International Studies and Programs for guidance if they have questions concerning employment restrictions.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at .

Application Opened: CST
Application Closes: CST


 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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