The Director of Operations is responsible for leading our team at the location - ensuring high standards of the guest experience, safety, and financial performance. The ideal candidate will be an experienced food and beverage leader. A great coach who can get the best out of people and continually drive operational performance and execution.
Detailed Responsibilities
* Proactively coaching and motivating team members to deliver their best
* Identifying opportunities and driving continual improvement in our location operations
* Building a strong partnership with locations partners
* Working with regional and Home Office leadership to drive innovation and best practices at the location
* Delivering against our financial goals and budgets
* Coaching the operations management team
* Representing Levy and our business objectives at partner meetings, networking and building relationships with key partners and vendors
* Overseeing and ensuring the highest standards of safety and sanitation in all activities across the location
* Reviewing financial reports and developing action plans to best achieve business goals
* Leading the continual development of the location's food story and guest experience
* Completing team member performance reviews including career development planning and compensation reviews
* Responding to emails, phone calls and any associated administrative work corresponding with role responsibilities
* Reviewing and processing any expense reports submitted by team members in Concur
* Interviewing applicants interested in roles requiring hiring consideration and approval
* Collaborating with culinary leadership and partners to drive menu development and associated operational enhancements
* Overseeing season planning process ensuring alignment with Levy and partner expectations/goals
* Coaching team members for optimal performance and engagement
* Conducting manager meetings to engage, inform and build alignment
* Conducting event walks interacting with team members, guests, partners and VIPs
* Identifying and planning for management support needs when the business will exceed the location's current resources
* Managing team recognition program 'Levy Legends' by leadership promotion and participation
* Conducting building safety walks so our locations maintain an outstanding level of safety and cleanliness
* Completing corrective action, where necessary, to hold team members accountable and improve future performance
* Personally lead the coaching and mentoring of future talent within the location - developing the next generation of leaders
* Closing/Signoff Payroll on a bi-weekly basis for team members
* Ensuring all financial reporting is completed in a timely and accurate manner
* Driving shrinkage prevention efforts to minimize financial risk to the business
* Leading continual operational improvement planning
* Participating in Governance Meeting presentations to network, learn, and represent Levy's culture and business goals
* Planning budget and P&L management to support optimal financial achievement
* Engagement planning in collaboration with the leadership team, so our team feels supported by and committed to Levy
* Acting as the figurehead at the location for Levy's Work of Change initiative - build a diverse and inclusive team who represent the community the location serves
* Other duties as assigned
Job Requirements
* 5+ leadership experience in Hospitality or Retail
* Bachelor's Degree in Hospitality Management is preferred
* High level of computer literacy
* Understanding of financial concepts
* Passion for hospitality, food, and retail
* Excellent interpersonal and stakeholder management skills