Maintain contact with the customer from Order Acceptance through the Installation Process Review the EPASA with Sales and address any discrepancies with responsible parties. Review all documents in the case of any discrepancies. Coordinate with Service Team to schedule Pre sites in a timely manner Work with Service to ensure Pre site is complete and includes accurate dock

Builds and maintains effective relationships with customers Maintains integrity of systems and sales order management, including pricing, contact information, product set ups, and web order information Resolves customer issues via phone, email, or chat relating to back orders, delivery information, and other order fulfillment duties, such as processing customer consignmen

Actively participate in the FBIO financial planning and analysis process in preparing month end reports, forecasts and plans. Prepare models and business cases for future business opportunities. ESSENTIAL JOB FUNCTIONS Review month end financial results and provide analysis Responsible for development of Forecast and Plan (PL, BS, Cash Flow, Inventory Trend, and others) R

Provide on site support installations and service repair to customers in North America Provide solutions to complex service issues Maintain close communication with Technical Service Manager, Regional Service Manager, and the Technical Phone Support team in to ensure accurate resolution of service issues Develop strong working relationships with customers Perform pre inst

Monitor critical accounts and actively participate in support activities to accomplish quick and effective problem resolution Analyze and evaluate equipment performance Install and remove equipment and systems as required Working with the scheduler team, manage and perform preventative maintenance on trained equipment Work closely with and develop strong business relation

Achieve or exceed Print on Demand Equipment sales goals Demonstrates an understanding of the key business requirements of their customers and prospects for both current and future business needs. Maintains an effective business relationship with key customers and prospects, positioning Fujifilm as a valued business partner, and themselves as a valued business resource, pr

Heavy coordination with cross functional departments such as program team, Business Development and Finance to ensure launch volumes are on time to meet New Product Introduction (NPI) schedules and under budget Daily oversight of 3PL (3 rd Pary Logistics Provider) Ito ensure inventory control including inbound receipts, customer order fulfilment, cycle count & 2x annual p

Manage and support Legacy ERP projects such as re configuration, restoration of data interface with an Oracle technical lead. Lead ERP migration projects with overall responsibility for successful initiation, planning, design, execution, monitoring, controlling, status reporting and closure. Drive activities to achieve measurable outcomes by managing schedule, resource, s

Monitor daily transfers of data between Salesforce and SAP to ensure electronic schedules and processes are working correctly. Monitor and issue billing credits through Salesforce and SAP. Keep abreast of new Salesforce features and functionality and providing recommendations for process improvements Keep application users informed about system functionality and enhanceme