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Connection Services has a fantastic opportunity in our technical division in Schaumburg, IL. We are looking for a Service Now Administrator. This is a full time, direct hire opportunity working for a prestigious VAR. We offer 3 weeks paid vacation, tuition reimbursement and fantastic benefits. The ServiceNow administrator works under minimal supervision of the Director Services PMO. As the main Se
Posted Today
t Requirements t HR Use Only
Posted 3 days ago
12 years of total years of career experience with a minimum of 7 years progressively responsible project management experience PMP certification A MUST Experience working with Infrastructure and the PMO Intermediate to advanced knowledge of Microsoft Excel, Word and PowerPoint with ability to update spreadsheets and to perform intermediate calculations in Excel Experience creating project schedule
Posted 8 days ago
The Help Desk Agent works under direct supervision of the Help Desk Team Lead selecting from a variety of established procedures along with verbal and written instructions. As the first point of contact, the Help Desk Agent assists users who call our external Help Desk. While providing the highest level of customer service, the Help Desk Agent answers incoming calls, tracks all information in a ca
Posted 9 days ago
Provides administrative and analytical support for project managers including collection of data, generating reports, maintaining files, typing minutes Compiles weekly staff report with status from information provided by the Project Manager high level snapshot of projects Demonstrates basic understanding of IT Governance concepts and ability to ask appropriate questions to adhere to governance Cr
Posted 14 days ago
Provides project management services for service delivery projects Develops relevant project artifacts to deliver contractual services utilizing judgment and discretion based on the agreed deliverables Utilizes internal resources and third party service providers to fulfill project requirements Proactively manages, controls and drives project scope, budget and schedule Proactively mitigates risks
Posted 16 days ago
Connection
- Downers Grove, IL
Manage ticket que and phone line for customer inquiries Monitoring and maintaining computer system Triage tickets in base on internal SLA's. Responding to service issues and requests Handles break/fix, configuration issues, troubleshooting, software installations, hardware repair. Install, maintain, and support local office hardware, including computers, mobile devices, and software Troubleshoot h
Posted 20 days ago
Complete inventory checklists on physical inventory of all hardware. Create tickets and update multiple systems. Update systems on all deliveries using a hand scanner. Organize and restocking storage areas Check deliveries and equipment for damage and accuracy. Requirements Provide excellent customer service to all requesters. High sense of urgency and effective communication skills to work with a
Posted 23 days ago
Develops relevant project schedules to deliver contractual services utilizing judgment and discretion based on the agreed deliverables Utilizes internal resources and third party services providers to fulfill project requirements by determining the best source for the project Proactively manages project scope, risks, and issues resolving differences between parties utilizing problem solving skills
Posted 2 months ago
Working under the general supervision of the Manager Mission Critical, the Senior Service Technician MC provides technical support via telephone to maintenance contract customers primarily related to servers. The Sr Service Technician will determine if parts replacement is required and coordinates the delivery of parts and scheduling of a field technician to resolve customer issues within specifie
Posted 2 months ago
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