Consult with and coordinate initial set up and on going treatment plan for specialty drug patients, including DURs, co pay assistance, ancillary products, scheduling Pharmacist consults and/or RN visits, and liaison with provider offices on labs, refill orders and prior authorizations Discuss with patients life issues affecting medication adherence Advise patients on alternate Rx fill strategies o

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Assist physicians and nursing personnel with injections, EKGs, phlebotomy and other patient care procedures Maintain established quality control standards Record and process patient care documentation quickly and accurately Coordinate patient care as directed by physicians, company standards and policies Organize, stock and clean exam and treatment rooms and sterilize instruments Maintains quality

Provide exceptional customer service to all patients and members of the clinic staff Under direct supervision of the registered pharmacist, fills prescription orders and makes them available for verification by the Pharmacist. Once verified by the pharmacist, dispenses the prescriptions. Order, receive and store incoming pharmacy supplies. Receive and process wholesaler medication orders. Verify m

Investigate escalated tickets from peers or management to work with user to resolve the issue Document resolutions in knowledge base Participate in team projects / initiatives Perform security restricted or complex processes Coordinate cross functional resources to resolve problems Detect and remediate high impact issues / Communicate high impact issue discoveries and solutions Develop and manage

Assess, plan and implement care strategies that are individualized by patient and directed toward the most appropriate, lease restrictive level of care Identify and initiate referrals for social service programs; including financial, psychosocial, community and state supportive services Manage the care plan throughout the continuum of care as a single point of contact Communicate with all stake

Assess, screen, triage and perform treatment ordered for patients Perform medical treatment as ordered by provider or established MedExpress standing orders Prepare and assist provider with dispensing prescribed medications (in states where applicable) Assists the provider with examinations, procedures and other duties Oversee and coordinate the daily patient care flow Assist patients as needed w

Welcome all patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process. Answer multi phone lines, filing, faxing, scanning documentation and completing daily patient callbacks Collect all insurance information, verify patient demographics, process payments, and complete phone sheets. Discharge patients, verify their info

Assist physicians and nursing personnel with injections, EKGs, phlebotomy and other patient care procedures Maintain established quality control standards Record and process patient care documentation quickly and accurately Coordinate patient care as directed by physicians, company standards and policies Organize, stock and clean exam and treatment rooms and sterilize instruments Maintain quality

Answer and resolve inbound technical support calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed Follow all escalation procedures according to service level agreement Use remote control tool to assist end users w

Welcome all patients and visitors by greeting them with a friendly demeanor, answering inquiries and directing them through the registration process. Answer multi phone lines, filing, faxing, scanning documentation and completing daily patient callbacks Collect all insurance information, verify patient demographics, process payments, and complete phone sheets. Discharge patients, verify their info

Research issues and develop customer specific resolutions Build, maintain, and audit benefits in RxCLAIM Provide and design all pieces for implementation Serve as a resource to business partners and co workers Assist with the development of process improvement for the department Analyze data Design the benefit plan Support client management with research Perform other duties as assigned Generally,

Analyze and investigate Provide explanations and interpretations within area of expertise Provide local and remote technical support for United Health Groups shared desktop applications Use pertinent data and facts to identify and solve a range of problems within area of expertise Investigate non standard requests and problems, with some assistance from others Work exclusively within a specific kn

Provide exceptional customer service to all patients and members of the clinic staff Under direct supervision of the registered pharmacist, fills prescription orders and makes them available for verification by the Pharmacist. Once verified by the pharmacist, dispenses the prescriptions. Order, receive and store incoming pharmacy supplies. Receive and process wholesaler medication orders. Verify m

Directs, supervises, coordinates specific functions and activities of clinic, including systems, policies and procedures, human resources, support services, etc. required Assists the Medical Director in the development and marketing of new services and referral sources. Facilitates the employment, development and management of employees. Promotes the provision of cost effective, high quality heal