Main tasks Provide accurate and timely responses to all customer inquiries coming into the Customer Support Center. Forward technical requests to the Technical Service Specialists for handling, forward Scheduling issues to the Regional Scheduling Teams, and present any significant customer issues to the Technical Support Manager. Enhance the customer service process throu

Main Tasks Develop and conduct dealer, customer, and staff training programs on the safe and effective operation of the machines and equipment. Perform test cuts to analyze the ability of the machine's performance; identify ways to reduce test cut deficiencies. Conduct time studies and machine demonstrations. Coordinate presale demonstrations and support trade shows and o